Desktop Support Engineer

AlgenonJet

Kundl

Job Description:
Desktop Support Technician
Must have the right to work in Austria and have B2+ German minimum.

Your responsibilities will be:

Provide onsite and desk side support services to end users.

Complete incidents and requests within SLA in pressurized environment.
Build, configuring and troubleshoot Install “Gold” image on Customer PC and laptop applications and hardware components.
Ensure tickets are updated on a daily basis.
Support meeting room environment and video conferencing.
Support printers, scanners and other peripherals.
Support mobile devices, such as iPads, iPhones and Android devices.
End-User Data back-up and restoration when required in the course of a service incident.
Smart hands support for data center equipment as per required SLA (in specified locations)
As directed by Customer Tech support will assist in troubleshooting the data center devices
Replace defective components cards in data center equipment’s as advised by Customer Tech Support e.g... More Detail

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