Executives

Updated: April 24, 2024 06:54 PM GMT

EXL

Kochi, Kerala

Job Description

Position Title, Responsibility Level

Executive

Function

Healthcare

Reports to

Team Manager

Permanent/ Temporary

Permanent

Span of Control

Individual Contributor

Location

Kochi, India

Basic Function
• Work Type - Back office - Voice
• Call provider and gather missing information for case creation
• Case creation in ATV/Med Compass tool, basis the data received
• Once the case is received, action to be taken as per SOP
• Determine if case can be processed and/or to be routed to another queue

Essential Functions
• Navigate through multiple system / applications for data gathering
• Proficiency with computer skills (navigating multiple systems and keyboarding)
• Understand the goals and standards to ensure that quality and productivity standards are met
• Accurate and timely updating of the database
• Meet the agreed upon KPIs as per the operational definitions and targets
• Participate in the User Acceptance Testing as needed
• 98% - 100% attendance during... More Detail