Aftersales & Continuous Support Engineer

Updated: April 24, 2024 05:19 AM GMT

Fempower Personnel (Pty) Ltd

Benoni

Overall Purpose Of The Position
• Responsible for optimising all aspects of the aftersales experience (Spares & Site Services) for the client and maintaining client relationships to measure customer satisfaction and encourage future sales.
• Primary responsibility to ensure the satisfaction of the company's clients. Address any issues that may have arisen and monitoring the quality of service provided.
• In charge of post-marketing efforts, budget management, and following up with clients.
• Ensure the Aftersales department is delivering on its agreed objectives established in MPT's Project 500 Strategic Plan to support the company's overall sales growth to R 500 million by February 2027 and sustain a 10-15% Sales growth thereafter.
• Full responsibility for the implementation, maintenance and further development of the Aftersales & Continuous Support Business Process in terms of TÜV SÜD, ISO 9001.

Customer Service
• Managing client inquiries and complaints related to aftersales... More Detail