IT Systems Analyst

Updated: March 02, 2024 04:36 PM GMT

Full-time Job in Olifantsfontein, Gauteng

Norcros SA Pty Ltd Tile Africa/Johnson Tiles/TAL

Olifantsfontein, South Africa

Introduction

Based in Olifantsfontein, the role will report into the IT executive. The incumbent will be required to support and maintain Norcros SA systems (D365 and other systems) as well as databases, reporting tools, MS Server and Desktop operating systems plus other third-party applications, communicating via multiple media. Creating documentation and delivering customer training where required.

Duties & Responsibilities
• Answer questions and troubleshoot issues quickly and effeciently;
• Provide high-quality updates to staff on a regular basis;
• Take personal responsibility for every case, ensure a proactive approach to resolution ;
• Maintain excellent quality of cases with detailed notes;
• Identify solutions and preventative measures to improve the customer’s experience;
• Ensure all cases are progressed in line with SLA’s;
• Prepare plans for the purchase of equipment, services and supplies;
• Manage inventories and maintain accurate purchase and pricing records;
•... More Detail