Associate Network Engineer | Bacolod
Updated: April 17, 2024 02:55 PM GMT
Trends Group, Inc.
Makati, Metro Manila• Purpose
Provide Level 1 Network and Support services to client/s.
• Duties and Responsibilities
• Fulfillment of Service Request.
• Service Request shall be defined as those changes that are low risk and frequently recurring such as:
• Access port configuration to ensure that end devices will have access in respect to network connectivity.
• IP address and port assignment for the end devices
• Configuration of basic parameters of routing and switching equipment such as:
a. Hostname
b. Enable password
c. Management IP Address
d. Login Banner
e. Interface VLAN
f. Gateway/Default Route
• Quarterly back up of logs of routers/switches
• During implementation of Service Request, TTI shall strictly follow the Change Management Process of the customer.
• Incident Restoration.
• During an incident, onsite support shall provide Level 1 checking and troubleshooting to restore the services such as:
Layer 1:
• Checking of cable connection of affected equipment.
• Physical checking of... More Detail
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