Head of Customer Experience

Updated: April 16, 2024 05:36 AM GMT

Apollo Fire Detectors

Havant

Our sales team are expanding! Do you think you could be our new Head of Customer Experience?

Are you someone who is always looking for ways to improve? Do you have a growth mindset that empowers you to reach new heights? If so, we want you to be an integral part of our team!

The Head of Customer Experience is responsible for elevating and maintaining an exceptional customer experience across all touchpoints in the organisation. This role involves a strategic oversight of the customer service team, a relentless focus on improving internal processes to enhance customer satisfaction and acting as a staunch advocate for customer needs within the company. The goal is to develop a customer-centric culture that drives business growth through exceptional service and fosters long-term loyalty.

Your main accountabilities will be:
• Set targets and plans aligned with company goals, ensuring staff have the necessary tools and development to achieve high performance.
• Assist with order... More Detail