ERP Support Analyst

Updated: March 20, 2024 06:52 PM GMT

Apollo Fire Detectors

Havant

Our IT team are recruiting! Do you think you could be our new ERP Support Analyst? Are you someone who is always looking for ways to improve? Do you have a growth mindset that drives you to reach new heights? If so, we want you to be a part of our team!

This role is open to someone who drives for best practice, someone who will think out of the box to accommodate the system-provided solution and can influence others on this best practice.

You will be included in the Application Support Team ensuring the security, support and guidance of the business who can also take those issues to the next level alongside the Application Support Manager.

Your main responsibilities will be:
• Ensure that all helpdesk calls are responded to within SLA’s.
• Escalate and co-ordinate with ERP support partner when required
• Perform on-site or remote analysis, diagnosis and resolution of complex ERP faults and issues reported by SME’s & End Users, recommending and implementing corrective solutions... More Detail