Support Agent

Updated: April 15, 2024 12:27 AM GMT

Körber Supply Chain

Blackpool

If you are looking for a meaningful job where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to conquer supply chain complexity, together.

Responsibilities
• You follow day-to-day processes by ensuring accurate and timely upkeep of customer reported incidents through the call management system.
• You will liaise with customers and internal department functions to troubleshoot and diagnose issues remotely whilst working in-line with contractual service level agreements.
• You provide point of contact support to our customer base out of hours on a rota basis providing regular updates and escalation as required.
• You will collaborate with customers and internal department functions to plan, schedule and control the release of solution updates to customer system environments.
• You perform functional testing of our software solutions ensuring quality of service and... More Detail