Customer Support Technician - Dispatcher

Updated: April 14, 2024 12:25 AM GMT

Health insurance Job in O'Neals, California

Ponderosa Telephone

O'Neals, CA

PONDEROSA TELEPHONE PONDEROSA TELEPHONE O'Neals, CA O'Neals, CA Full-time Full-time $16 - $31 an hour $16 - $31 an hour 5 days ago 5 days ago 5 days ago The Customer Care Technician is responsible for the workload management of all trouble reports, service orders and work orders to ensure service commitments are met.
This includes handling incoming customer calls, evaluation of customer needs, negotiating service commitments, troubleshooting utilizing test equipment, applicable programming, scheduling, dispatch of field personnel and updating all service orders or trouble reports in the record system.
This position requires multi-tasking in a fast-paced environment with heavy inter-department and customer contact.
DAILY Receive trouble reports and enter them into the trouble reporting system Utilizes test equipment to test lines, electronics or peripheral equipment in trouble Prepares schedules, routes and dispatches received troubles, service orders and work orders to appropriate... More Detail