Customer Service Officer (Data Center)

OneAsia Data Center (Thailand) Co., Ltd.

Khlong Luang District, Pathum Thani

Responsibilities:
• Improve customer service experience, create engaged customers, and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Define, monitor, maintenance and communicate customer service levels and standards
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate customer facing monthly reports
• Review and track customer incidents and support existing customers business requirements.

Requirements:
• Bachelor’s degree in Information Technology or a related field.
• 3-5 years Customer service experience with knowledge of customer service principles and practices.
• Related experience in datacenter and/or telecommunication highly desirable.
• Communication skills that allow you to inform, help and advice customers clearly and to liaise effectively with other professionals.
• Advanced troubleshooting, multi-tasking skills and ability to work under... More Detail

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