Customer Service Officer

Debt Rescue SA

Kempton Park

As a Customer Services Officer, you will be responsible for addressing customer inquiries, resolving complaints, and ensuring exceptional service delivery. Your primary goal will be to maintain high levels of customer satisfaction while adhering to company policies and procedures.

Responsibilities:
• Respond promptly to customer inquiries via phone, email, or in-person.
• Handle and resolve customer complaints in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Process orders, forms, applications, and requests efficiently.
• Maintain records of customer interactions, transactions, comments, and complaints.
• Follow up on unresolved issues to ensure customer satisfaction.
• Collaborate with other departments to address customer needs and concerns.
• Identify and implement strategies to improve customer service processes and procedures.
• Stay up to date with product knowledge, company policies, and industry trends.
•... More Detail

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