IT Service Manager

Updated: April 10, 2024 03:44 AM GMT

IBU Consulting

Düsseldorf

Position: IT service Manager

Location: Dusseldorf, Germany

This role will carry out some or all of the following activities:
• Engaging all relevant stakeholders (CIOs, Service Management Practice Head, Infrastructure Management Head, etc.) to maintain visibility on their service operability metrics, risk appetite, incidents and control effectiveness and to provide robust challenge to the same audience when risk appetites are threatened and instigate the incident process when risk appetite is breached
• Acting as a conduit to the Service Management Practice as a whole from the Technology team and ensuring that operability requirements are given appropriate focus throughout the development and operations lifecycle
• Overseeing effectiveness of controls to ensure compliance with HSBC Service Management and Infrastructure Build policies and standards
• Ensuring an effective engagement process is in place that is demonstrably adding value to all target stakeholders
• Ensuring close... More Detail