Installer Technical Support Agent

Herotel

Lichtenburg

Applications are invited for the Installer Technical Support Agent position to be based in Lichtenburg, North West.

PURPOSE OF THE ROLE:

Support Field Technicians daily with installations, callouts and surveys. Ensure a high level of quality workmanship by constant evaluation of info provided by the Technicians.

Key Performance Areas would include, but are not limited to:
• Supply FTTH allocations to Installers.
• Escalate any FTTH allocation issues and follow up until resolved.
• Maintain all FTTH allocation records into the applicable systems.
• Provide Wireless and Fibre installation data to Installers – do installation planning.
• Do WiFi planning for each applicable installation.
• Approve installations according to signal specifications. Evaluate photos sent by Technicians from site for quality and advise accordingly.
• Assist the Installers and Technicians with advanced troubleshooting where problems occur.
• Assist the Installers and Technicians with advanced setups in the... More Detail

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