Technical Support Specialist (Hybrid) Oakville

Updated: April 02, 2024 09:20 PM GMT

Quest Mindshare

Oakville, ON

Job Description

About the job

Quest Mindshare is one of the fastest growing online data collections companies in our space, with global reach and audiences ranging from niche B2B to general consumers. Quest is looking to expand many teams to keep up with the current demand.

Quest is all about people — from our member-based panels to our exceptional market research professionals. Work with the industry's best to achieve outstanding results.

The Technical Support Specialist will provide support of end points for users including applications, software, mobile devices, cloud infrastructure, hardware, and servers. They will also be required to prioritize, troubleshoot, and resolve routine issues within our SLA Matrix.

Role and Responsibilities

· Diagnose, troubleshoot, and resolve technical issues

· Assess and prioritize resolutions based on severity level of business impact

· Keep current with new industry technologies and practices

· Provide on-call support, including evenings... More Detail