Customer Service Representative

Updated: March 29, 2024 04:59 AM GMT

Etech Global Services

Vadodara, Gujarat

Job Description

Position- Customer Support (Voice-Process)

Experienced- 0 to 2 years

Job Location- Vadodara (On-site)

Shift time: 24*7 shifts (flexible)

Notice Period- Immediate to 15 days

Responsibilities:
• Handle calls and emails with inquiries related to courses signed up by customers in timely manner.
• Respond to multiple calls or emails; gather and verify required information as appropriate.
• Understand customer’s reason to contact and attempt to provide solution following the specified guidelines.
• Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.
• Gather all required information while working on customer’s reason to contact and update tickets based on the communication or escalate the same to concerned department.
• Obtain all required information and relay the same to other departments as per the protocol.
• Be open and responsive to consistent coaching, take an active role in... More Detail