Process Analyst

Etech Global Services

Gandhinagar, Gujarat

Job Title - Process Analyst

Location - Gandhinagar,Gujarat

Work mode - Work From Office

What We Offer:
• Transportation allowance
• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:
• Take inbound or make outbound calls to customers with the objective of discussing non- sales related issues.
• Handle all issues with diplomacy, tact, and respect.
• Provide quality service to clients through thorough knowledge of products and services.
• Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions.
• Enter data into computer database system.
• Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
• Build strong relationships with Team Leader, and team members.

What We Expect You To... More Detail

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