Supervisor

KIKO MILANO

Kingston upon Thames

• NEW STORE OPENING - KINGSTON*

The Supervisor is our KIKO Ambassador and assists the Store Manager to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team. Takes full accountability for the store when the Store Manager is on leave.

MAIN RESPONSIBILITIES

PEOPLE MANAGEMENT
• Coach and support the team to deliver customer experience and business goals
• Support the team to deliver the customer experience and business goals
• Coach the team on: products, make up application technique and selling techniques in order to deliver the KIKO customer experience

CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT
• Monitor that Business KPIs are in line with goals, set follow-up action plans for the store as agreed with the Store Manager
• Deliver business goals as defined with the Store Manager (Customer experience, Sales, Opex)
• Prioritise actions for the store that have the most impact on the above goals as agreed... More Detail

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