B2B Customer Service / Client Relations

Updated: March 27, 2024 10:25 AM GMT

RareCruit

Wellington

Specialists in high quality and ergonomic furniture have an exciting opportunity for an B2B Customer Service / Client Relations to be part of the Woodstock Office.

This person is the interface between the company and our clients. This person is responsible for a processing all orders and handling all quality issues.

Your purpose is to minimize the friction between clients and production — making dealing with our company effortless for clients.

Having a good aptitude and attitude is a must!

R20 000 - R25 000 Per month | Permanent | Start ASAP |

Full time office based | Woodstock Duties:
• Process orders and quotes
• Manage (and resolve) issues as rapidly and as accurately as is possible
• Fielding calls and emails direct from clients and processing these orders
• Processing issues of varying complexity (from delivery inquiries through to error resolution)
• Participate in short daily WIP meetings
• Create and close cases in CRM or appropriate ERP solution
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