Customer Support Executive - Refund and Greviance

Updated: March 26, 2024 07:12 AM GMT

Irish Expert

Thrissur, Kerala

Job Role

We are seeking a dedicated and empathetic Customer Support Executive specializing in refunds and grievance handling to join our dynamic team. The ideal candidate will be responsible for managing customer inquiries related to refunds, resolving grievances, and ensuring customer satisfaction. This role requires strong communication skills, attention to detail, and the ability to navigate complex customer situations with professionalism and empathy.

Responsibilities
• Resolves service problems by clarifying the customer's complaint.
• Handle customer inquiries related to refunds promptly and professionally.
• Determining the cause of the problem.
• Solution to solve the problem.
• Expediting correction or adjustment.
• Review refund requests and process them in accordance with company policies and procedures.
• Maintain open and transparent communication with clients throughout the grievance resolution process.
• Keep clients informed about the status of their concerns and... More Detail