Customer Support Executive (Refund & Grievance)
Updated: May 17, 2024 10:22 AM GMT
Irish Expert
Thrissur, KeralaRole Summary
A Customer Care Executive will be the primary point of contact for the clients, providing exceptional service and support. The ideal candidate is customer-focused, has excellent communication skills, and is committed to ensuring a positive experience for our clients throughout their interactions with Irish.
Duties And Responsibilities
Interact with clients through email to address inquiries, concerns, and requests.
Ensure timely and professional responses to client communications.
Ensure accurate and up-to-date data entry, including client information, interactions, and feedback.
Identify and resolve client issues or complaints in a prompt and effective manner.
Collaborate with internal teams to address client needs and provide solutions.
Ensure a smooth transition for clients as they engage with Irish.
Gather client feedback through surveys or direct communication.
Provide feedback to the relevant teams to improve service quality.
Maintain... More Detail
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