Member Support Specialist (Part Time)

Updated: March 21, 2024 08:41 PM GMT

Part-time Job in Duncan, British Columbia

First West Credit Union

Duncan, BC

We are currently seeking a Member Support Specialist to join our team part time.
The Member Support Specialist role supports member facing, non-sales functions within the Member Advice Centre. This role provides exceptional member service over the phone, through email, and in-person as the first point of contact in our regional offices. Please note: The Member Advice Centre is open extended hours Monday - Friday 8:00am – 8:00pm, Saturdays 8:30am – 4:00pm, and Sundays 11am – 3:00pm. MAC requires a variety of work schedules to best serve our members and support our team.
Here’s what would be included as a part of your typical day
1. Member Service: Responds promptly to incoming calls, determines caller needs, responds to inquiries, supports members with instructions on e-transfer issues and conducts general transactions in a professional manner. Utilizes the ICE telephone system and provides regional cross support on reception queue calls for members across First West. Approaches each... More Detail