IAM/LAM Helpdesk Support Agent

Updated: March 19, 2024 10:19 AM GMT

Full-time Job in Brussels

XLIT Consulting

Brussels

About the job

IAM/LAM Helpdesk Support Agent

Within our IDAM Operations stream, we are looking to hire a Helpdesk Support Agent to join our LAM Product Support team.

In this role you will:
• Assist in answering end user questions through different communication channels (phone/email/…)
• Assist in performing actions on pre-determined ‘quick wins’ for highlighted issues
• Be the link between end users and our internal second or third line teams
• Ensure correct f/u and management of escalations or prioritization requests
• Help educate our end user communities on IDAM related topics
• Contribute to the creation of a security driven mindset across the end user estate
• Participate to a shift based schedule (3 shifts: 08:30-16:30, 09:00-17:00, 09:30-17:30)

You will bring:
• A university degree, preferably in Information Systems, Engineering, Computer Science, Economics or Finance
• A strong interest in identity and access related matters
• A client focused mindset
• Knowledge in... More Detail