Guest Service Agent - Season 2024

Updated: March 12, 2024 01:18 PM GMT

Full-time Job in Como, Lombardy

Mandarin Oriental Hotel Group

Como, Province of Como

Duties And Responsibilities
• Welcome and register guests upon arrival accordingly to hotel standards;
• Assist and escort guests to their rooms or their destination within the Resort;
• Provide quality service by responding to guest’s requests promptly, efficiently and courteously;
• Dealing with enquiries both in person, over the phone and via e-mail;
• Address, check and register special guests' preferences recorded PMS;
• Provide pre-arrival support for upcoming guests;
• Anticipate guests' needs in order to provide an exceptional and unique guest experience in line with MOHG standards;
• Support the Concierge Team in offering recommendations for restaurants and activities;
• Review invoices and accounts accordingly to hotel policy and procedures;
• Take payments and handle cash float properly as outlined in the MOHG Controller's manual;
• Showing co-operation and support to all the Resort colleagues;
• Stay current with developments, procedures and news through Hotel... More Detail