IT Global Service Center

Updated: March 09, 2024 05:08 PM GMT

Full-time Job in Al Jubail, Eastern Province

Arabic Computer Systems

Al Jubail

JOB PURPOSE

To provide first line service desk support to end users, assisting them with hardware and software problems via phone, email, remotely or fax.

KEY ACOUNTABILITIES

• Provide 1st line technical support; answering support queries via phone, email and fax from remote location..

• Act as a single point of contact for user issue resolution. This includes defining the issue, identifying issue resolution, communication of resolution to requestor & closing of service request or escalate to level 2 support .

Take ownership of user problems and be proactive when dealing with user issues.

• Respond to enquiries from users and help them resolve any hardware or software problems.

Help in redirecting requests to appropriate teams.

Support users in the use of Computer equipment by providing necessary training and advice.

• Monitor IT Services status and report up normal cases to concern IT teams & IT management.

Manage on-call and escalation processes.

REQUIREMENTS

Minimum... More Detail