EUC Manager

Arabic Computer Systems

Riyadh

• Strong communication management and coordination skills.
• Ability to conduct quarterly/semi-annual reviews by self.
• Adherent to the Incident management process, guiding team in problem analysis, communication management, crisis management, and emergency fixes etc.
• Conducting Team Action Meetings, Weekly team meetings and review deliverables
• Strong Understanding of Service Deliverable SLAs and ability to recommend any changes to the customer or abilities to drive the team on achieving the same.
• SLA Measurement, Reporting & Adherence - 5 Nines
• Strong Capabilities on Handling deliverables responsibility.
• Vision & Goal Setting abilities with Orientation on details to achieving the same.
• Mentoring Team as per project needs on technical tools, Operational Processes & Procedures.
• Identifying improvement areas & implementing measures to maximize customer satisfaction levels.
• Defining new process and procedure for operations.
• Periodic evolution of SLA metrics and... More Detail

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