Call Center Agent

Jawa Foods

Raiwind, Pakistan

The Call Operator plays a vital role in ensuring effective communication within the organization and with external parties. They handle incoming and outgoing calls, provide information and assistance, and maintain a professional and welcoming telephone presence.

Key Responsibilities:
• Answer and direct incoming calls to the appropriate individuals or departments.
• Greet and assist callers in a friendly and professional manner.
• Provide information, take messages, and transfer calls accurately.
• Handle inquiries, resolve issues, and provide exceptional customer service.
• Maintain a well-organized call log and ensure timely follow-up when necessary.
• Operate and manage telephone and communication equipment. More Detail

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