Customer Services Manager

Updated: March 08, 2024 09:11 AM GMT

Shred-X

Hamilton, New Zealand

About New Zealand Couriers

Proudly NZ-owned and operated, for over fifty years our company has been driving ahead of the competition thanks to our passionate team and results-focused service delivery. Now with over 1,100 employees, and 550 independent contractors in 25 locations across New Zealand, we are proud to serve the local communities we work in, to be New Zealand’s most experienced courier provider, and to be the flagship brand of Freightways.

The role

Based fulltime at our Hamilton branch, we are on the lookout for an experienced Customer Services Manager with a passion for people and understanding customers’ needs. With the shared goal of getting customers’ freight to where it needs to be, you’ll be facilitating a high-performance contact-centre culture that motivates our people to deliver exceptional results. Your daily mahi/work will be on process improvement, measuring and improving team KPI performance, consistent and open team engagement, and contributing to... More Detail