Senior Director, IT Service Operations

Updated: March 08, 2024 08:01 AM GMT

Full-time Job in Hagatna

Marriott

Hagåtña, Guam

Job Number 24039110

Job Category Information Technology

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management

Job Summary

As the Senior Director, Service Operations, you will be at the forefront of leading transformation of the Global Service Desk function, related product teams, suppliers, and managed service providers. You are expected to drive a culture of continuous improvement, encouraging innovation and the adoption of best practices across the organization. This role is integral to enhancing the customer experience for property associates, requiring a leader with strategic vision, exceptional operational excellence, deep business acumen, and a commitment to exceptional customer service in hospitality technology. The Senior Director, Service Operations ensures the efficient delivery of overall IT services, focusing on incident resolution, service requests... More Detail