Customer Contact Agent

Updated: March 08, 2024 07:36 AM GMT

Full time Job in St Helier

RBS International

Saint-Helier, Jersey

Join us as a Customer Contact Agent
• This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
• You’ll be actively participating in initiatives to improve customer service, processes and procedures
• You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role
• If you want to work with us in Jersey, and you don't already live here, you'll need to clearly state in your CV that you have the right to live and work in your chosen location to be considered for this role
What you'll do

In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

You’ll also be:
• Identifying... More Detail