Cloud Engineer

Updated: March 08, 2024 04:14 AM GMT

Full time Job in Bertrange

Proximus Luxembourg

Bertrange, Luxembourg

Your Mission:

The successful candidate will be a highly skilled specialist with deep product or service knowledge, who can analyze and resolve more complex technical issues and their root causes

Responsibilities

● Manage Level 1-2 tickets and troubleshooting

● Assess and resolve more complex issues requiring greater specialization (e.g., on architectural design, scalability, efficiency, reliability) Provide solutions covering the full product portfolio

● Manage escalations to to Level-3 support as necessary, which may be Google’s GDCH support team

● Proactively collect requirements and design team processes and work streams as needed to address specific temporary support program needs

● System design, including integration with multiple other systems

● Identify large technical problems in existing systems and identify multiple possible solutions

● Develop deep understanding of platform offerings and architecture in order to advise customers on best practices and to assist... More Detail