Workforce Analyst Job in Glass Mountain BPO at Antiguo Cuscatlán, La...

Glass Mountain BPO

El Salvador

This Job listing For Year 2022 is about Glass Mountain BPO in Antiguo Cuscatlán, La Libertad, El Salvador

About the job

The workforce analyst performs various functions, including overseeing all aspects of workforce optimization such as planning, creating a communicating forecast and schedules with the goal of enabling a hassle-free and continuous workflow project for the organization.

Duties and Responsibilities
• Serve as the primary point of contact on workforce management policies.
• Serve as subject-matter expert on workforce optimization issues.
• Ensure Service Level targets are met; Maintain the right headcount and calculate call capacity.
• Responsible for the maintenance and upkeep of scheduling software.
• Responsible for reporting data management activities around employee scheduling and forecasts.
• Improve processes and increase efficiency of operations by recommending necessary changes.
• Undertake majority of call forecasting and agent scheduling for the contact... More Detail

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Companies Hiring in Antiguo Cuscatlan, La Libertad Department

epay, a Euronet Worldwide Company

Euronet Worldwide, Inc.

HUMAN RESOURCES COMPANY S.A DE C.V

Glass Mountain BPO

OSI (Outsourcing Services International)

Outsourcing Services International