Service Administrator

Updated: March 07, 2024 04:58 PM GMT

Archway Recruitment

Lower Hutt, New Zealand

The Opportunity:

Due to growth, an exciting opportunity to join a well-established 100% New Zealand owned company!

Working within the National Service Centre, you will be responsible for coordinating a busy Service Team who are out in the field. You’ll assist with scheduling workload, providing customer service and product support, as well as completing administration tasks to see the work from start to finish.

You will work with two other team members who are in similar positions so there is plenty of opportunity for on the job training and ongoing support.

Your role will be varied and will see you:
• Liaise with customers and internal field service technicians
• Coordinate, schedule and assign technicians jobs/site appointments
• Follow up on upcoming and outstanding jobs with customers
• Prepare paperwork and contract documentation
• Provide a level of technical support to customers (this will be trained)
• Process invoices, obtain purchase orders and warranty repair... More Detail