Information Technology Support Technician

Ubique Systems

Shannon, County Clare, Ireland

Candidate profile: You have prior IT support experience and you have strong analytical and troubleshooting experience. You have fluent spoken and written English and you have excellent communication skills, great customer service skills and a proven ability to work well as part of a team in a fast-paced environment, where all information is shared. You have the ability to learn new information quickly and the willingness to do so at all times. You are able to work flexible hours from time to time to cover for other help desk staff and to be on call via mobile phone device during the week. The ideal candidate will have a technical helpdesk or a technical call centre background, with circa 1-2 years of IT helpdesk/desk side support experience, with experience of problem solving involving hardware, involving hardware, software, and networks. You have the ability to successfully provide hardware/software/network problem analysis and resolution support over the phone and you have hands-on... More Detail

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