Application Support Lead

Updated: March 07, 2024 03:02 PM GMT

Full-time Job in Suez, Suez Governorate

Agility

Suez, Egypt

Your Responsibilities:
• User Assistance: Provide prompt and courteous responses to user inquiries, troubleshoot issues, and offer solutions through various communication channels, such as in-person, email, phone, or chat.
• Issue Tracking: Log and track user-reported issues and requests using ticketing or support tracking systems. Ensure accurate and detailed documentation of user interactions and problem resolutions.
• Technical Troubleshooting: Diagnose and resolve basic technical problems related to software applications, including login issues, navigation problems, and basic software functionality questions
• Escalation: Escalate more complex issues to Level 2 or higher support teams when the resolution requires advanced technical expertise or deeper investigation.
• Knowledge Base: Contribute to the development and maintenance of a knowledge base by creating articles, FAQs, and troubleshooting guides to assist users in finding solutions independently.
• Software Updates: Assist... More Detail