Customer Response Coordinator

Updated: March 06, 2024 11:38 PM GMT

Tribe Recruitment

ニュージーランドオークランド

About The Company

Situated in the heart of the CBD this organisation is a prominent entity with a significant impact on the community. They play a crucial role in facilitating essential decision-making processes that contribute to the social, economic, environmental, and cultural well-being of the city.

About The Role

As a vital part of the team, your day-to-day responsibilities will involve managing inbound queries from customers through webchat, phone calls, and emails. Utilising CRM systems and other tools, you'll play a pivotal role in delivering exceptional customer service.

About You
• Previous contact centre experience
• This role would also suit finance/science graduates who have previous customer service experience
• Strong attention to detail
• Proficiency in Excel is an advantage
• Resilience, reliability and sound lateral thinking skills
• The ability to adapt quickly to change and processes
• Previous knowledge using SAP is a bonus but not essential

Apply Now!

To... More Detail