Customer Support Executive

MuchBetter

Douglas, Isle of Man

The Role:

The Customer Operations team are looking for a Customer Support Executive to join them.

We are looking for someone to assist MuchBetter’s customers through different communications channels in their languages of proficiency and other languages with the help of translation tools and existing content. They will provide customer support proactively and reactively to ensure the continued and smooth operation of the business, by guiding customers and troubleshooting the use of the app, features and services as well as monitoring for potential fraud and run proper customer verification processes.
• Are you a great communicator, but also assertive, courteous, and kind?
• Do you have a passion for problem solving, investigating, and helping customers?
• Would you say you have a strong work ethic, are honest, and have a sense of confidentiality?
• Can you work as part of a team, contribute, cooperate, and create synergy?
• Would you describe yourself as a fast learner, a... More Detail

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