Airline Customer Contact Centre Agent - Chongqing (Cantonese speaker)

Updated: March 06, 2024 08:47 PM GMT

Full-time Job in Chongqing

Qatar Airways

Yubei District, China

Be part of the 5-star team. Grow and develop your career through this opportunity.

We are looking for Agents to join our team for Qatar Airways Chongqing Contact Centre in China. This is an exciting opportunity to explore and be part of the Aviation industry.

As Customer Contact Centre Agent, you will provide excellent service to Qatar Airways customers through different channels of communication such as telephone, email and web chat. You will ensure that customer satisfaction is optimized in every interaction whilst working closely with the team to deliver top-quality customer service.

Your specific responsibilities will include:
• Respond professionally to customer calls and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers.
• Receive in-bound calls from customers in order to provide information/ updates as and when required.
• Make out-bound calls to provide update or follow up with customers
• Handle multi-products and services as... More Detail