Customer Support Escalation Specialist

Updated: March 06, 2024 04:33 PM GMT

PAPAYA

Tel Aviv-Yafo, Israel

Papaya is one of the world's fastest-growing mobile game companies, providing entertainment for millions of users across multiple apps. The company is headquartered in the heart of Tel Aviv.

Love to play games? Want to join an exciting gaming startup?

We are looking for a team player, a quick learner who likes to think outside the box and is a motivated multi-tasker to join our team as a Customer Support Escalation Specialist.
• Be the point of contact for escalated customers, including customers who have filed legal complaints or taken other external actions requiring extensive support.
• Assist management in investigating, researching, and addressing escalated complaints.
• Provide a thorough explanation of the situation, including recommended solutions.
• Provide comprehensive information regarding the products and services offered by Papaya.
• Work closely with other departments to solve our players' issues.
• 2 years of Customer Support (emails/chat) as an Escalation Specialist... More Detail