Front Office Manager (h/f)

Updated: March 06, 2024 02:28 PM GMT

Full time Job in Al Hoceima, Tangier-Tetouan-Al Hoceima

accor.com

Al Hoceïma, Maroc

PURPOSE OF POSITION : To manage the operations of Front Office by ensuring product and service quality standards are met. KEY ROLES & RESPONSIBILITIES Manage and supervise all tasks of front office personnel to ensure guests receive prompt, cordial attention and personal recognition Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue Monitor Front Office, and particularly Guest Relations personnel, to ensure priority guests, repeat guests and other VIPs receive special attention and recognition Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program Maintain inter-departmental relationships to ensure seamless customer service Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained Schedule and regularly conducts routine inspections of areas under... More Detail

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