Assistant Manager - Training - Durban - South Africa

Updated: March 06, 2024 12:31 AM GMT

Full-time Job in Newlands East, KwaZulu-Natal

WNS Global Services

Newlands East, South Africa

Job Description

Main purpose :

The purpose of the Operations Trainer role is to deliver soft skill, product and technical training into assigned operational business units.

Key Responsibilities :

1. Training Delivery

Conduct new starter training as well as refresher, up-skilling and cross skilling training.

2. Assessment
• Assessments must be completed for all training events.
• Remedial support must be provided to all delegates prior to re-assessment.

3. Administration
• Capture learner records in line with administrative requirements :
• Complete Annual Training Reports;
• Complete delegate attendance registers;
• Update operational skills matrix.

Qualifications

Qualifications required :
• Grade 12 / Matric
• Tertiary qualification in training and development would be beneficial
• Train the trainer

Experience required :
• 3+ years’ experience in a Call Center environment will be an advantage
• 1+ years’ experience in Learning & Development
• Training, coaching and... More Detail