Assistant Manager - Training - Durban - South Africa

Updated: April 01, 2024 01:15 PM GMT

Wns Global Services

Durban

Job DescriptionMain purpose : The purpose of the Operations Trainer role is to deliver soft skill, product and technical training into assigned operational business units.

Key Responsibilities : 1. Training Delivery
• Conduct new starter training as well as refresher, up-skilling and cross skilling training.2. Assessment
• Assessments must be completed for all training events.
• Remedial support must be provided to all delegates prior to re-assessment.3. Administration
• Capture learner records in line with administrative requirements : - Complete Annual Training Reports;- Complete delegate attendance registers;
• Update operational skills matrix.QualificationsQualifications required :
• Grade 12 / Matric
• Tertiary qualification in training and development would be beneficial
• Train the trainer Experience required :
• 3+ years' experience in a Call Center environment will be an advantage
• 1+ years' experience in Learning & Development
• Training, coaching and mentoring... More Detail