Training Manager / Learning Manager - BPO Tarlac
Updated: March 05, 2024 02:30 AM GMT
No degree mentioned Job in Tarlac City, Central Luzon
Foundever
Tarlac City, Tarlac, PhilippinesRole and Responsibilities
• Manages training programs and learning experiences for adult learners in a site.
• Hires, trains and supervises a staff of trainers.
• Develops/implements training programs for contact center personnel, which may include management development programs.
• Develops evaluation and validation instruments to collect and interpret data assessing organizational needs and training program effectiveness.
• Identifies skill and knowledge requirements for sites/accounts through analysis of data from multiple sources.
• Designs learning strategies to fill needs as identified through analysis and in partnership with Coaches and Operations Managers.
• Conducts the most complex training classes.
• Develops standards for monitoring agents/representatives.
• Ensures that feedback programs provide agents with guidance to correct problems.
• Conducts train-the-facilitator sessions to keep trainers effective.
Requirements
• at least 2 years experience in the role
•... More Detail
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