宾客服务经理 Guest Service Manager

洲际酒店集团

Lijiang, Yunnan, China

Duties And Responsibilities工作职责
• Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
• 直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。
• Has thorough knowledge of hotel facilities including the timings, charges, cuisine served in different outlets and offer assistance to place orders
• 熟知酒店情况，包括时间安排、收费情况、各餐厅提供的菜肴，并协助客人进行预订
• Has good knowledge of the city to be able to offer suggestions if required
• 熟知所在城市的信息，以便在客人需要时向其提供建议
• Has the ability to coordinate with the guest in order to foresee and meet his needs in advance and efficiently
• 有与客人进行协调的能力，有效的预见解决客人的需求。
• Provides functional assistance and direction to all departments. Cooperates, coordinates and communicates with other hotel departments as required.
• 向所有部门提供功能性支持和指导，按需要与酒店其它部门进行合作、协调和沟通。
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
• 对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视。
• Supports Front... More Detail

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