Customer Service Officer - CSLP

Updated: May 18, 2024 08:35 PM GMT

Al Ahram Beverages Company

Al Obour City, Al Obour

Job Purpose

Acts as a liaison between the company and customers and assists with orders, complaints, and inquiries to ensure customer satisfaction.

Duties and Responsibilities
• Takes orders through online platforms, emails or directly from the account manager.
• Informs customers in case of any out-of-stock products.
• Replies to all customer inquiries on anything related to the company’s products.
• Informs account managers in case of any client credit issues to be resolved.
• Inputs email orders on the SAP system and replies with data on the delivery date and product availability.
• Sends a report to account managers three times a day regarding any issues with customers that can be resolved from their side, such as credit issues.
• Handles orders from plants (primary distribution) as well as orders for non-alcoholic beverages (NAB) and alcoholic beverages (AB) and PepsiCo.
• Follows up on all orders on the Business to Business system and informs customers in case of any issues.
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