Guest Service Supervisor

Updated: May 11, 2024 07:15 AM GMT

Marriott Worldwide

Pak Nam, Mueang Krabi District, Krabi

Job Number 24071656
Job Category Rooms & Guest Services Operations
Location Phulay Bay a Ritz-Carlton Reserve, 111 Moo 3 Nongthalay Muang, Krabi, Thailand, Thailand VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure... More Detail