Manager, Training & Quality - Cagayan De Oro

Concentrix

Cagayan de Oro, Misamis Oriental

Company Description

Concentrix is a leading global provider of customer experience (CX) solutions and technology. We operate in over 40 countries and have over 225,000 staff, who are dedicated to creating game-changing customer journeys that help brands grow. We combine human talent with artificial intelligence to design, build and run truly integrated customer journeys, at scale, across the entire enterprise. Our Quezon City office is looking for a Training and Quality Manager to join our team.

Role Description

This is a full-time on-site role as a Training and Quality Manager. The Training and Quality Manager is responsible for monitoring and evaluating inbound and outbound calls, developing training modules, designing and implementing training programs, and performing quality assessments. The Training and Quality Manager identifies areas for improvement, creates action plans and evaluates the effectiveness of training programs.

Qualifications
• Excellent verbal and written... More Detail

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