2024 RCX Support and Leadership Workforce Management
Updated: May 04, 2024 01:16 AM GMT
Concentrix
Imus, CaviteJob Title:
2024 RCX Support and Leadership Workforce Management
Job Description
The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
Essential Functions/Core Responsibilities
• Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
• Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
• Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices
• Participates in... More Detail
Similar Jobs
Companies Hiring in Imus, Calabarzon
Career at Callmax Solutions - Philippines
Ayala Malls
TaskUs
STACKph
SM Supermalls
Metacom Careers
PRIME POWER MANPOWER SERVICES
Eastwest Bank
CloudEats
Tops BPO
Sunlife
South Imus Specialist Hospital
TaskUs
AXA Philippines
TDEVS
TaskUs
Career at Callmax Solutions - Philippines
Integrated Biz Solutions
Concentrix
Confidential
New Jobs Posted in Imus, Calabarzon
Latest Jobs in Imus, Calabarzon
-
Learning Experience Manager (Imus)
TaskUs -
Business Insights Manager
TaskUs -
Sales Marketing Coordinator
Alimonsurin-Bernabe Consultancy -
Healthcare Recruiter | Work From Home
Career at Callmax Solutions - Philippines -
Business Insights Analyst
TaskUs -
Team Leader (Cavite)
TaskUs -
Payroll Specialist | Onsite in Imus
Career at Callmax Solutions - Philippines -
Business Insights Manager
TaskUs -
Workforce Supervisor
TaskUs -
Healthcare Recruiter | Onsite in Imus Cavite
Career at Callmax Solutions - Philippines