IN Skill Center, Sr. Supervisor

Updated: May 09, 2024 02:16 AM GMT

Orange EG

Giza, El Omraniya

Purpose of the job

Act as second level of support for operations team and promptly react to their complaints and fix any issue according to the agreed SLA in the centralized support contract by handling of all non-emergency, non-3rd party and non-HW related cases on the charging system nodes.

Duties and responsibilities
• Provide technical support for all Nodes within the group in all areas:, planning, operation using all available resources within Orange Egypt.
• Ensure answering all group inquiries in a timely manner and with required quality.
• Build and maintain network of business partners within OEG and to be able to give the required group technical support in all fields
• Help in troubleshooting critical or unusual issues that are raised during any of the new trials.
• Find out new methods & techniques for improving the network Quality and cost
• Interface with different Ericsson and OEG teams (Engineering, operation, optimization, and rollout) to plan for the features... More Detail