Customer Service Agent

JD Group

Sandton

Introduction

JD Group is looking for a dynamic individual to join the Customer Resolution Centre team. The individual will be required to effectively manage, resolve and escalate customer queries in all communication channels to ensure delivery of a differentiated customer experience.

Description
• Current knowledge of best practices for Customer Services in a retail environment
• General Understanding of CPA (Customer Protection Act)
• Knowledge of JD Group policies, practices, processes and systems
• Knowledge of CRM systems and practices
• Social Media Proficiency
• MS Proficiency
• Understanding of the JD Group operating model and value chain
• Express and implied ethical responsibilities

Minimum Requirements
• Grade 12
• One-year experience in Customer Resolution Centre/Customer Service
• Tertiary qualification advantageous

Skills
• Strong written and verbal communication skills
• Personal Resilience
• Multi-tasking
• Effective Time Management
• Interpersonal Skills
• Active... More Detail

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