Operations Analyst

Updated: May 07, 2024 09:28 PM GMT

Aeven

Copenhagen

Aeven, a leading Danish IT Service Provider headquartered in Copenhagen, is seeking an experienced professional to join our 24x7 SPOC team as Operations Analyst.

Our clients, mostly critical organizations for Danish society, rely on us to provide excellent experiences and stable operations when working with their core IT, making this role crucial to our mission.

You will be part of a strong, dedicated, and experienced team of 8 operators who work in the heart of Aeven’s Infrastructure operations and have a close interaction with our customers, the Operations Center, technicians, and specialists.

The ideal candidate will have a solid background in service delivery and possess a deep understanding of IT operations. Preferably also having worked in a similar position in a larger, international company.

Key Responsibilities:

As Operations Analyst in our 24x7 SPOC team you will:
• work in a 24/7 shift schedule that repeats itself every 8 weeks.
• handle first contact with the... More Detail